F. A. Q. - FREQUENLY ASKED QUESTIONS about PuertoRicoSurfPhoto

How do I view photos?
Photos are sorted chronologically by the date and location where they were taken and by the subject matter, e.g., surfing or kite surfing. Simply click on the appropriate button, scroll down until you find the date and location you want, and click on the link. A page of thumbnails will open. You can either click on individual photos to view a larger image or click on the arrow at the top right of the page to start a slide show of all the images. Use the single arrow at the top right of the thumbnail page to cycle through multiple thumbnail pages.

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How do I order photos?
There are two ways to order photos from PuertoRicoSurfPhoto.com. For all photos posted after September, 2008, you can order directly from the individual photo pages using PayPal. At the top of each photo is an order link. When you order this way, we e-mail you the JPEG file of the photo you requested. If you order more than one photo, we send you all the files.

You can also order JPEG files or prints without using PayPal. Simply e-mail us at info@puertoricosurfphoto.com. We need the date, surf spot name and the photo number of the photo you wish to order. If you want us to e-mail the file, we need your e-mail address. If you want us to mail a CD or print, we need your postal address. We will send you payment information via your e-mail address.

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What do I get when I order from the photo page?
When you order from the individual photo pages, we e-mail you the full-sized JPEG file. Once you get the file, you can make prints to hang on your wall, make it your wallpaper, post it on a social network site such as Facebook or MySpace, or e-mail it to all your friends. It's yours for any non-commercial use (we retain publication and commercial rights).

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Can I order prints instead of the JPEG files?
We can make custom 8"x10" prints of you photos for you. There is an additional $5.00 printing and shipping fee for this service. To order prints, e-mails us the date, location and photo number of the photo you want printed. We will reply via e-mail with payment instructions. As soon as we receive your payment, we print and mail your photo.

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How long does it take to get my photos?
We try to e-mail photo files the same day we receive your order through PayPal. Barring power or internet outages, we always e-mail files within 48 hours of receiving an order. Prints can take up to two weeks after we receive your payment. While we print and mail photos as quickly as possible, usually within 48 hours of receiving your payment, there are still the vagaries of the US Postal Service.

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How long are photos available on PuertoRicoSurfPhoto.com?
Photos usually remain available until the start of the next surfing season. That is, photos from the 2008-2009 season (roughly September through April) will remain available on the site until at least September, 2009. We still have the photos; we just remove them from the web site.

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Have a question we haven't answered here? Please e-mail us at info@puertoricosurfphoto.com. We will get back to you promptly with an answer.

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